Nisha has been tirelessly searching for her stolen shoes, visiting multiple White Horse pubs in London with no success.
Exhausted and fueled by anger towards Carl, she vows to reclaim what is rightfully hers.
She visits the Bentley Hotel early in the morning, intent on confronting Carl, but spots security detail outside that deters her from entering directly.
Nisha is disguised and smells of smoke, which garners no attention from people around her, implying she is out of place.
A housekeeping worker, assuming Nisha is a new staff member, sprays perfume on her to cover the smoke scent and invites her into the hotel through the back entrance.
Nisha, once wealthy and unused to menial work, is mistaken for new housekeeping staff and is pulled into the grunt work of cleaning the hotel rooms.
She encounters Jasmine, a friendly staff member showing her the ropes, and Nisha takes up the assumed identity of Anita.
Nisha is overwhelmed by the physicality and disgust of the work, which reminds her of her past struggles and reinforces her anger towards Carl.
The sense of community amongst the workers, especially Jasmine's buoyant spirit, offers a glimmer of humanity in an otherwise bleak situation for Nisha.
At the end of a grueling day, Nisha, now seen as an equal by the staff, is offered money by Jasmine, a gesture that deeply affects her.
She continues her search for the missing shoes after work, visiting another White Horse pub, where her quest is met with laughter.