Holly Gibney arrives early at the Fourth Street municipal parking lot, noticing Penny Dahl's car adorned with pictures of her missing daughter, Bonnie Rae, and her contact information.
Penny Dahl, who resembles her missing daughter, waits for Holly in the lobby; they greet elbow to elbow due to the pandemic and head to Holly's office.
Penny Dahl brings pictures of Bonnie to help with the search and discusses precautions taken due to COVID-19, opting to keep masks on outside of the office.
In Holly's office, they view the Jet Mart security camera footage showing Bonnie Dahl's last known whereabouts; Penny becomes emotional.
Holly starts gathering information about Bonnie's disappearance, learning about her routine at Reynolds Library and her last interaction at the Jet Mart.
Discussions reveal details about Bonnie's life, arguments with her mother over a job opportunity, her breakup with her boyfriend Tom, and an argument on the day she vanished.
Further inquiry brings up the facts around the note found with Bonnie's bike, suggesting she had “had enough," and Penny confirms Bonnie was not suicidal.
Holly makes a plan to investigate by first contacting Detective Jaynes and Lakeisha Stone, to avoid conflating her own experiences with the case.